Last updated: 31 July 2026
We currently deliver to addresses in the United Kingdom where the delivery option is offered at checkout. We may be unable to deliver to certain remote locations, PO boxes or restricted addresses.
Our usual estimated delivery time is 7–10 working days after an order is accepted. Working days exclude Saturdays, Sundays and UK bank holidays. This is an estimate unless we expressly agree a guaranteed date.
Available delivery methods and charges are displayed at checkout before you place the order.
Items in one order may arrive separately. You will not be charged additional delivery fees beyond those shown at checkout unless you agree otherwise.
Where tracking is available, details will be sent to the email address used for the order. Tracking updates may take time to appear after dispatch.
Weather, carrier disruption, high seasonal demand, customs processes or other events outside our reasonable control can cause delay. We will take reasonable steps to keep you informed. If we cannot deliver within 30 days of the contract date, or by another essential date agreed with you, you may have the right to cancel under applicable law.
You are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee changes after processing begins.
If delivery fails, follow the carrier’s instructions or contact us. If tracking shows delivery but you cannot locate the parcel, check with household members, neighbours and any designated safe place, then notify us promptly so we can investigate.
If goods arrive damaged, keep the packaging and contact nabeelyounas0@gmail.com promptly with your order number and photographs where possible. Your statutory rights remain unaffected.